Sophie Hall (Amanda Seyfried) is an investigator for The New Yorker. Her fiancé Victor is busy opening a restaurant. They traveled to Verona, Italy. However, Victor was obsessed with tasting food and neglected to take care of her. The two had conflicts in their relationship. Sophie wandered to the wishing wall and found that many people wrote letters to Juliet. She was curious and followed the women who took the letters. She found that there were four ladies playing Juliet and writing back to answer emotional questions. Sophie was moved and decided to join their team. She read a letter from 50 years ago: Claire Smith (Vanessa Redgrave) told a regretful love story. Sophie wrote back with heart. Unexpectedly, one day, the old man's grandson Charlie (Chris Egan) came to the door. She realized that the old man read her letter and decided to regain his true love. But Charlie thought it was ridiculous. Amidst the dispute, the three embarked on a journey to find love together...