Jeff (Bruce Willis), a negotiation expert at the Los Angeles Police Department, was frustrated after a failed operation to rescue a hostage. He felt that he was no longer suitable for this important job, so he applied for a transfer to a police station in a small town with good public security, hoping to spend the rest of his life there in peace. On this day, three bad youths in the town tried to steal the car of accountant Smith (Kevin Pollak), but they were accidentally trapped in a mansion. The panicked three took Smith's family hostage. The small town police, who had never dealt with such a scene, were in a panic. Jeff had to go out again and return to his old job. At the same time, Jeff's family was also kidnapped. How would Jeff deal with this double kidnapping case?